To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place. 

 No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code. 

 When you schedule housecleaning services we’ll give you an arrival timeframe of three to four hours. Because we give each client the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule. 

 The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service. 

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

If you need to cancel or reschedule a cleaning, we recommend that you call about 72 business hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs. 

 During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule. 

 Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and we are committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate. 

We are happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs. 

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated. 

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

 Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept venmo & paypal payments. 

 Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.